Privacy Policy

Who This Policy Covers

This Privacy Policy applies to everyone who uses 3bdd — the website at 3bdd.ws, the 3bdd mobile app, and any related services operated under the 3bdd brand. It describes how we collect, use, protect, and eventually delete the personal data you share with us when you register, make a deposit, play, or contact support.

By creating a 3bdd account, you confirm that you have read this policy and agree to the practices described here. If you disagree with any part, please do not register or continue using the platform.

What Information We Collect

We only collect data that is necessary to operate a secure, licensed gaming service. The table below shows the main categories.

We do not collect payment card numbers directly. Payments go through your chosen mobile wallet (bKash, Nagad, Rocket, Upay) or Bank Transfer, and those providers operate under their own privacy terms.

Why We Need Your Data

Running Your Account

We use your name, contact details, and financial data to create and maintain your 3bdd account, process deposits, pay out withdrawals within the stated 37-minute average window, and send you transaction confirmations. Without this, the service simply cannot work.

Fraud Prevention and Security

Device data and IP addresses help us spot duplicate accounts, bonus abuse, and suspicious login attempts. We cross-reference transaction references to ensure that bKash or Nagad payments come from accounts you own. If something looks wrong, we may freeze a withdrawal temporarily and ask you to confirm your identity.

Legal and Compliance Obligations

3bdd is required to verify player identity (KYC) before processing the first withdrawal. Accepted documents include a National ID Card (NID), passport, or driving licence. Verification normally takes under 2 hours. We retain identity records for the period required by applicable law — typically 5 years after account closure.

Service Improvement and Responsible Gaming

Aggregated gameplay data helps us improve game performance and detect patterns associated with problem gambling. We may use this data to apply deposit limits, session reminders, or self-exclusion tools at your request or where we have a duty of care.

Where Your Data Lives

3bdd stores all personal data on encrypted servers. Data at rest uses AES-256 encryption; data in transit uses TLS 1.2 or higher. Access to production databases is restricted to a small number of authorised engineers and is logged at every step.

Backups are encrypted and stored in geographically separate facilities. We run regular penetration tests and address critical findings within 48 hours.

Who Else Sees It

We do not sell your personal data. We share it only in the following circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and Bank Transfer partners receive only the transaction data they need to complete a payment.
• Game providers: Playtech, Evolution, PG Soft, FA Chai, and JDB receive a pseudonymous player ID so game sessions can be credited to your account. They do not receive your name or phone number.
• Analytics and security tools: We use server-side analytics. No personal data is shared with third-party ad networks.
• Legal authorities: If we receive a valid legal request — court order or regulator instruction — we will disclose the minimum data required. We will notify you if permitted by law.
• Business transfers: If 3bdd is acquired or merges with another entity, your data may transfer to the new operator. You will be notified in advance.

Cookies and Tracking

3bdd uses a small set of cookies on 3bdd.ws. They fall into three groups:

• Essential: Session tokens, login state, CSRF protection. These cannot be turned off — the site does not work without them.
• Functional: Language preference, last-visited game category, bonus reminder state. You can clear these at any time in your browser.
• Analytics: Anonymous page-view counts and error logging to improve performance. No cross-site tracking.

We do not use third-party advertising cookies. The 3bdd app uses equivalent local storage rather than browser cookies.

Your Rights Over Your Data

You have the following rights regarding your personal data held by 3bdd:

• Access: Request a copy of all data we hold about you.
• Correction: Ask us to fix inaccurate details (name spelling, phone number, etc.).
• Deletion: Request erasure of your account and associated data, subject to legal retention requirements. We will confirm completion within 30 days.
• Portability: Receive your gameplay history and account data in a machine-readable format (CSV).
• Restriction: Ask us to stop processing your data while a dispute is under review.
• Objection: Object to any processing based on legitimate interest, including profiling for responsible gaming purposes.

To exercise any of these rights, email [email protected] from the address registered on your account. We respond within 7 business days.

How Long We Keep Records

Different types of data have different retention windows:

• Active accounts: Data is kept for as long as your account remains open.
• Closed accounts: Identity and financial records are retained for 5 years after closure to meet legal obligations.
• Support chat logs: Retained for 2 years, then deleted.
• Device and session logs: Retained for 90 days, then purged automatically.
• Marketing preferences: Deleted within 30 days of opting out or closing your account.

Players Under 18

3bdd is strictly an adults-only platform. We do not knowingly collect data from anyone under 18. During registration, you must confirm your age. During KYC, we verify it against your NID, passport, or driving licence.

If we discover that a player under 18 has registered, we will close the account immediately, reverse any deposits if possible, and delete all associated personal data without delay.

Changes to This Policy

We may update this Privacy Policy when our practices change, when new services launch, or when legal requirements shift. When we make material changes, we will post a notice on 3bdd.ws and send an email to your registered address at least 14 days before the change takes effect.

Continuing to use 3bdd after the effective date means you accept the revised terms. If you do not agree, you may close your account by contacting support before the change applies.

Reach Us

For any privacy-related question, data request, or complaint, contact the 3bdd privacy team directly:

• Email: [email protected]
• Live Chat: Available 24/7 from within your 3bdd account dashboard

We aim to resolve all privacy requests within 7 business days. Complaints that cannot be resolved directly may be escalated to the relevant data protection authority in your jurisdiction.