Responsible Gaming at 3bdd

Our Commitment to Safe Play

3bdd operates on the principle that every player should remain in full control of their activity on the platform. Gambling is a legal leisure activity for adults aged 18 and above in Bangladesh. It is designed for entertainment and carries real financial risk. No bonus, jackpot or promotional offer is worth playing with money you cannot afford to lose.

We have built account management tools directly into the 3bdd platform so that setting a personal limit takes under a minute. If you ever feel that play is affecting your daily life, relationships or finances, we encourage you to use these tools before the situation escalates.

Recognising When Gambling Becomes a Problem

Problem gambling does not happen overnight. It usually starts as small changes in behaviour. Below are signs that your gambling may be moving beyond entertainment.

• You spend more than you planned and feel frustrated when you try to stop.
• You deposit again immediately after losing to try to recover funds.
• Gambling takes priority over work, family time or meals.
• You borrow money — from friends, mobile banking or credit — to fund deposits.
• You hide your gambling activity from family members.
• Winning feels like relief from debt rather than genuine enjoyment.
• You feel anxious, irritable or low when you are not playing.

If two or more of the above apply to you, please read the sections on self-assessment and support tools below. Reaching out early is much easier than dealing with the consequences later.

Quick Self-Assessment

These four questions give you an honest starting point. Answer them honestly — no one but you sees the result.

1. In the last month, have you deposited more than you originally intended on any single day?
2. Have you missed a bill payment, rent or phone recharge because money went into your 3bdd account instead?
3. Has a family member or friend expressed concern about how much time or money you spend gambling?
4. After a losing session, is your first instinct to top up via bKash or Nagad immediately to win it back?

Tools Available on Your 3bdd Account

Every registered player has access to the following controls from the Account Settings panel. All limits take effect immediately once saved and cannot be raised for 24 hours after the change, giving you a genuine cool-down window.

Deposit Limits

Set a maximum deposit amount per day, per week or per month. Once you hit that ceiling, the system blocks further deposits for the remainder of the period. You can lower this limit at any time; raising it requires a 24-hour waiting period.

Loss Limits

Define the maximum net loss you are comfortable with in a given timeframe. When your losses reach that figure, 3bdd will prevent further wagers until the limit period resets. This is the most direct tool for protecting your budget.

Session Time Reminders

Set a reminder that pops up after a set number of minutes in a session (for example, 30 minutes or 60 minutes). The reminder shows your session duration and net result, so you can make a calm, informed decision about whether to continue.

Reality Check

At the interval you choose, a summary screen appears showing total bets placed and your net position for the session. You must actively dismiss it to continue playing. This is different from a reminder — it interrupts the session deliberately.

Cooling-Off Period

Take a break of 24 hours, 7 days or 30 days. During a cooling-off period, your account is locked for all real-money play. Existing withdrawal requests are still processed normally. You can request a cooling-off period by contacting 24/7 Live Chat.

Deposit and Loss Limit Reference

The table below shows the minimum and maximum values you can set for each limit type. These apply to all players on the 3bdd platform regardless of VIP tier.

Raising a deposit limit requires 24 hours after the request. Lowering a limit is always immediate. The minimum deposit on 3bdd is ৳250.

How to Request a Break or Self-Exclusion

If a cooling-off period is not enough, you can request full self-exclusion. Self-exclusion closes your account for a minimum of six months. During this period, 3bdd will not send you any promotional emails, SMS or push notifications.

1. Contact 24/7 Live Chat or Email

   Open the live chat widget on any page or email [email protected] with the subject line "Self-Exclusion Request."

2. Confirm Your Identity

   Provide the registered mobile number and date of birth on your account. No document upload is required for this step.

3. Choose Your Exclusion Period

   Select 6 months, 12 months or permanent exclusion. You can state this in your message. Permanent exclusion cannot be reversed.

4. Account Locked Within 2 Hours

   Our team processes self-exclusion requests within 2 hours. You will receive a confirmation message once your account is locked. Any pending withdrawal is paid out to your bKash or Nagad account.

5. To Return After Exclusion Period

   After a minimum of 6 months, you may write to [email protected] to request account reinstatement. The team will conduct a short review before reactivating.

Protecting Under-18 Players

3bdd does not allow players under 18 years of age to register or play. Age verification is a mandatory step during account creation and before the first withdrawal. Acceptable documents include the Bangladesh National ID Card (NID), a valid passport, or a driving licence.

If you share a device with a younger person — a sibling, child or student — please take the following steps to prevent accidental access.

• Always log out of the 3bdd app or browser session when you finish playing.
• Use a screen lock or separate user profile on shared Android devices.
• Do not save your bKash or Nagad PIN in the browser on shared phones.
• Consider installing a parental control app such as Google Family Link if children use the same device.

If you suspect that a minor has accessed your account, contact 3bdd support immediately at [email protected]. We will investigate and take action, including reversing any transactions made during that period.

External Support Organisations

3bdd is a gambling platform, not a counselling service. If you or someone you know is struggling with gambling-related issues, the following independent organisations can provide professional support.

These organisations are independent of 3bdd. We do not earn any referral benefit by listing them. We include them because they provide support we are not equipped to offer.

Reaching Our Responsible Gaming Team

For anything related to account limits, self-exclusion or concerns about your gambling behaviour, our responsible gaming team is available around the clock. Use the channel that is most convenient for you.

Emails sent to [email protected] with "Responsible Gaming" in the subject line are routed directly to a dedicated queue and answered within two hours, day or night. Live chat is the fastest option for immediate account locks.

Answers to Common Questions

01Can I set a deposit limit without contacting support?

Yes. Log in to your 3bdd account, go to Account Settings, and find the Responsible Gaming section. You can set daily, weekly or monthly deposit limits directly from that panel. Changes to lower limits are instant. Raising a limit requires a 24-hour wait.

02Will I lose my balance if I self-exclude?

No. Your remaining balance is yours. When you request self-exclusion, any pending withdrawal continues to be processed normally. If you have funds sitting in your account, you can request a withdrawal before the lock takes full effect — our team will help you with this during the exclusion process.

03Does a cooling-off period cancel my bonus progress?

Active bonuses are paused during a cooling-off period. They do not expire during the pause. When your cooling-off ends and you return to the platform, your bonus wagering progress resumes from where it was. The 7-day validity clock on new bonuses is paused as well.

04I think a family member is gambling on my account. What should I do?

Contact us immediately via Live Chat or at [email protected]. We will lock the account while we investigate. Change your bKash and Nagad PINs and your device screen lock code as a first step. Our team can review recent transaction records with you.

05Is responsible gaming information available in the 3bdd app?

Yes. The 3bdd Android app (version 3.2.9) includes the same account limit controls as the website. Go to the profile icon in the top right, then select Account Settings and scroll to Responsible Gaming. You can set limits or request a cooling-off period without leaving the app.